Transforming Third-Party Confirmations at Aareal Bank with Circit
Headquartered in Wiesbaden, Aareal Bank is a leading international property specialist, offering smart financing, software, and digital solutions for the real estate industry.
With a focus on innovation and efficiency, the bank supports institutional clients with tailored services while continuously improving internal operations through digital transformation.
THREE KEY BENEFITS
Faster, more efficient dispatch of audit confirmations
Seamless integration with internal processes and templates
Centralised visibility over requests and workload
BEFORE CIRCIT: A MANUAL, TIME-CONSUMING PROCESS
“Before we started using Circit, we only received requests by post or email.”
Prior to implementing Circit, Aareal Bank’s third-party confirmations were sent manually, by post. An internal RPA
tool was used to handle uncomplicated confirmations, but the overall process was still time-consuming and inefficient.
Customers frequently complained about delays, and the bank recognised a growing need to modernise how confirmations were issued and received.
CHOOSING CIRCIT: A DIGITAL STEP FORWARD
“Circit convinced us, because both the auditor and the client don’t have to be Circit users to receive confirmations digitally.”
With the goal of digitising the third-party confirmation process, Aareal Bank evaluated Circit and quickly saw its potential. The platform stood out for its flexibility: confirmations could be received digitally, even if the recipient wasn’t already using Circit.
The decision-making process involved collaboration across multiple departments, including Central Outsourcing Management, Legal, IT and the operational team responsible for confirmations. The target was to implement Circit within a period of six months, which was successfully achieved.
IMPLEMENTATION: QUICK SETUP, TAILORED SUPPORT
“Setting up Circit went very quickly and smoothly. We were up and running within a few weeks.”
Adopting a SaaS solution in a banking environment requires significant coordination.
“Thanks to the responsiveness of the Circit team and a dedicated contact person, setup was efficient
and straightforward.”
Staff received in-depth training, tailored to Aareal Bank’s specific workflows. As a result, third-party confirmations
are now sent digitally in most cases, saving time and improving satisfaction for both customers and auditors.
USING CIRCIT: BETTER VISIBILITY, LESS EFFORT
“It was no problem to integrate our internal customer letters as templates and simplify them with the help of text modules.”
“The experience of using Circit has been overwhelmingly positive. Aareal Bank now benefits from streamlined dispatch processes, simplified letter creation via text templates, and centralised oversight of all active requests.”
Circit has allowed the Aareal Bank teams to work more efficiently and track who is handling which case in real time.
In the future, the bank plans to use Circit as the central entry point for all audit confirmation requests.
PARTNERSHIP IN PROGRESS: DEVELOPING TOGETHER
“Circit has responded to our special requirements and tailored their developments to help us work even more efficiently.”
Aareal Bank appreciates not just the platform, but also the cooperative relationship. Circit has incorporated feedback from the bank to enhance the platform and make it more suited to their needs.
Looking ahead, Aareal Bank sees opportunities to deepen its use of Circit, particularly as a centralised input channel that consolidates all third-party confirmation activity.