MGI Worldwide member FWSR (UK) rollout Circit’s platform to deliver a newclient collaboration experience & save time on bank confirmations

FSWR Before Circit

‘‘Requests lists were sent to larger clients in excel and often to multiple parties on Auditor & Client side.''

With smaller clients there was no standardised process. Questions raised were then converted to email back & forth until resolution. Limited visibility and the cross-over off communication often led to an inefficient process, along with a client experience not in line with FWSR ambition. For the confirmations procedure letters, fax and others methods were used. With an excel used to track progress and status.

''Following up with providers was time consuming if issues arose and visibility poor with no audit trail being created. Signing documents was a paper based process across the business, relying on individuals to follow up to check documents received and estimate turnaround times. An errors compounded delaying further work’’.

With Circit

‘‘After testing three of our modules, Confirmations, PBC & Signing Documents, the experience
of using one intuitive platform for these three processes has overall visibility and efficiency.''

PBC keeps all files and communication in one secure place allowing the FWSR team to maintain visibility and resolve client questions effectively. With intuitive workflow it allows FWSR clients to easily supply information or ask questions. The roll-out to smaller clients has meant they have one standardised process at the same level of client experience regardless of size.

''Centralising the Confirmations procedure into one cost-effective platform allowed FWSR to standardise whilst minimising auditor involvement, paper usage and issues around turnaround times and visibility.

Digital document singing with the Signing Documents module allowed for a friction free experience for overseas clients’’.